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Privacy Policy
How We Gather Personal Customer
Data
BestLink Netware Inc. is the sole owner of the information collected
on this website. We will not sell, share, or rent this information
to others. The information that customers share enables us to provide
a more valuable shopping experience through personalization and performance
monitoring. BestLink Netware collects information from our users at
several different points on our website.
1. Registration Page: In order to place an order on this website,
a user must first complete the registration form. During registration,
users are required to give their contact information (including name,
email address, phone and fax number). This information is used to
contact users about the services on our site for which they have expressed
interest. There are also unique identifiers (such as customer number)
that are not required, but requested so we can provide a more personalized
experience on our site. Site registration is also required for "reseller
access" which features information pertinent to resellers and
requires the mailing, emailing, or faxing of a valid reseller certificate;
and it is also required for "tax exempt business access"
which features information relevant to our tax-exempt customers and
requires the mailing, emailing, or faxing of a valid tax exemption
certificate. Acceptance of reseller registration or tax exemption
is not guaranteed, and is up to the discretion of BestLink Netware
Inc.
2. Order Form: We request information from the user on our order form.
Here a user must provide contact information (including name and billing
address), financial information (including credit/debit card number
and expiration date), and shipping information (which may be to a
third party). This information is merely used for billing purposes
and to fulfill a customer's order. If we have trouble processing an
order, we will use this information to contact the customer.
3. Other Emails: After a customer places an order, we will send an
order confirmation email followed by an order shipment or order cancellation
notification email. We occasionally may send website and service announcement
update emails. Via email or phone, we will communicate with the user
to provide requested services and to cover issues relating to their
account.
4. Catalog Request (for business customer only): If a user wishes
to receive a wholesale catalog, we ask for contact information (including
name and mailing address). We then will mail to the provided address.
5. Email to Technical Support: A user may email our customer service
department about technical issues concerning our products or pre-sales
support. The user volunteers a name, an email address and technical
information that may help in answering the user's questions.
6. RMA Request: While we strive for total customer satisfaction, unfortunately
a customer may need to return an item for refund or exchange. In this
case, the customer may enter contact information (including name and
email) and product information to receive an RMA (return merchandise
authorization) number that can later be used to process the return.
How We Use This Data
Information we collect online may be used to provide you access to
certain parts of the website, to enable you to purchase products from
our site, to allow us to fulfill any orders or supply any information
you have requested, to collect payment from you as appropriate, to
contact you regarding any financial transactions or information requests,
to customize your personal online shopping experience, to analyze
our performance so we can improve our service level
Security
Policy
How We Protect Your Security
This website takes every precaution to protect our users' information.
When users submit sensitive information via the website, the information
is protected both online and offline.
Our site has obtained a digital certificate, and has been identified
as a "Secure Site" by Verisign, a leader in computer network
security. When our registration/order form asks users to enter sensitive
information (such as your credit/debit card number), we encrypt
that data and protect the transmission of that information by using
the most advanced form of Secure Sockets Layer (SSL) software: 128-bit
encryption by VeriSign.
You can confirm the security of your data when you enter the secure
part of a website (any part of a website which can display any personal
information). For older browsers such as Internet Explorer version
6, you should see the lock icon at the bottom of the browser become
locked (vs. unlocked or open when you are visiting a non-secure
page). For newer browsers such as Internet Explorer version 7 or
Mozilla’s Firefox version 3.0, the URL address bar or the
bottom right corner should show a golden lock, and the URL address
should be highlighted in green. If the URL address is highlighted
in red and/or shows a certificate error message in the address bar
or in a popup window, the security for that page may be compromised.
To learn more about SSL, visit http://www.verisign.com.
For further security, we are proud to display McAfee Hacker Safe
certification which authenticates a daily test to ensure BestLinkNetware.com
passes their rigorous security scan. This is the most comprehensive
web security certification service available, and research confirms
that sites remotely scanned in this manner, can prevent over 99%
of hacker crime.
We do not transmit your credit card number when confirming your
order. Only the last four digits of your credit card number are
revealed on the web order confirmation page. In order to charge
your credit/debit card, we securely send the complete credit card
number to a third-party credit processing company while following
internet best practices.
How Do I Order?
A. Web Site -
Use our online shopping cart. This is the easiest way.
If you have part numbers ready, using Quick Order may save your
time.
B. FAX -
Fax in your Purchase Orders 24 hours a day to 323-415-9110.
We will fax you back PO acknowledgement.
C. Phone -
Call us to place your order at (888) 456-8891. Please have your
customer number and part numbers ready.
We will email you PO acknowledgement.
Change/Cancel
order
Change:
You must contact us by 3:00pm (PST) of the shipping day to change
order, such as adding or removing items. Adding items after 3:00pm
will be processed in seperate order, and you are responsible for
seperate shipping charge. Please notify us as soon as possible if
you need to make any change.
Cancel:
To cancel your order, contact us between 9am to 5:30pm (PST), Monday
through Friday.
Once the merchadise is picked up by couriers, we can not cancel
the order. Please apply for RMA in that case.
Business Hours
Our hours are Monday through Friday 9:00 a.m. to 5:30 p.m. (PST).
Customer Service: 323-415-9101
Order Desk: 888-456-8891
Minimum Order/Handling Fees
There is no minimum order amount.
However, orders below $10.00 mechandise total are subject to $1.50
Handling Fee.
Payment
Terms
Price: All prices are based on FOB Vernon
CA, and subject to change without prior notice.
9.75% sales tax will be applied to
sales in California.
A. Credit Card
We accept Mastercard, Visa, American Express or Discover.
Your card is not charged until your order is ready to ship.
A signed authorization form may be required for initial orders and
orders over $1000.
B. C.O.D.
C.O.D. cashier's check, or money order. Please specify which you
will use.
C.O.D. company check must be approved. Please be prepared to provide
your bank information and a copy of a voided check.
Shipping
Orders, for products in stock, normally are shipped within 24 hours
of receipt.
Over night, 2 day, 3 day orders placed before 12:00 noon (cut off
time) will be processed the same day. We will try our best to ship
the same day for orders after cut off time, but not guranteed.
* All orders/products are shipped by UPS, Fed-Ex, or by truck or
carrier of BestLink Netware's choice, unless specified by the customer.
* We accept freight collect shipment. Please provide us your carrier's
name and account number by email or phone. For online-orders, put
note in the note box (step 3). Freight cost will be removed from
your order.
Free freight Service.
BestLink Netware Inc. is offering free freight service on orders
over $2000 merchandise total amount. This offer is applied to UPS/Fed-Ex
Ground and truck shipments to addresses in the contiguous 48 United
States. If you need AIR service, difference between AIR and ground
service will be charged. Shipments to AK, HI, PR, US Territories
and foreign destinations are not included in this offer. Free freight
is offered to single PO over $2000 only. It will not be applied
to multiple or blanket POs.
** Free freight service does not apply
to bulk cable and Kandall Howard racks. Freight cost for bulk cable
and Kendall Howard items will be seperately calculated and added
to the order.**
Will Call
Pick-up hours are from 9:00 a.m. to 4:30 p.m. Please allow at least
a 3-hour lead time for processing. Will call orders are ready for
pick up.
On-line order:
Please use the note box ( checkout step 3) and mention local pickup.
We will remove the shipping cost from the invoice.
Warranty
All Cables have lifetime warranty. Nerworking patch panels have
25 year warranty.
Other products have 1 year warranty from invoice date.
RMA's do not extend the warranty after the warranty period.
Clearance Items - **All Sales Final! - Limited Stock** Product sold
"as is" - non-returnable and non-refundable.
Claims (shortage
and wrong item)
Please inspect your shipment carefully upon arrival.
You must contact the customer service at 323-415-9101 within 7 days
from the date you accepted delivery if there are any problems with
your shipment.
For shipments received damaged, contact the carrier immediately
for inspection.
Clearance Items - **All Sales Final! - Limited Stock** Product sold
"as is" - non-returnable and non-refundable. Discounted
price not valid with any other discounts or offers.
Returns / Refund
We offer 30 days Money Back Gurantee on almost every product we
offer. Please visit our website or call customer service at 323-415-9101,
in advance to obtain an RMA number within 30 days of purchase date.
We charge NO restocking
fee. (Merchandise must be in re-sellable condition)
RMA=Return Material Authorization
- RMA fax request form or on-line request is aveilable on our website
- Submit the request on-line, or FAX the completed form to (323)415-9110.
- We will reply your on-line request with RMA number.
- The form with the RMA number will be FAXed back to you.
- RMA numbers are good for 14 days only.
- Clearly mark the RMA number on your shipping box.
- Any shipments received without RMA numbers will be refused.
- No COD shipments accepted.
About RMA freight:
A. BestLink Netware
will be responsible for the freight if the returning reason is:
1. Product is DOA (Defective On Arrival)
* RMA request must be made within 5 days after receiving the merchandise
to be eligible for DOA return.
2. We shipped wrong item to you.
We will send you UPS/FedEx shipping label (pdf) to return the package.
We will also pay the freight for the replacement (when replacement
is requested).
B. You will be responsible
for the freight if the returning reason is:
1. You ordered wrong item
2. You no longer need the item
C. You will be responsible
for return freight, and BestLink Netware will pay the replacement
freight if the reason for return is warranty replacement.
Schools
and educational institutes
We are offering wholesale prices to hospitals, schools, and military/government
offices. To be eligible for wholesale price purchasing, please sign
up here.
We will set up an account upon verification, and e-mail you log
in ID and password. We also offer NET30 terms to public schools.
Call 888-456-8891 for detail.
Disclaimer
All information on this site is subject to change without prior
notice. We have created this site with as much accuracy as possible;
however no responsibility can be assumed for inaccuracies that may
exist. We reserve the right to refuse any orders placed from this
web site at the company's discretion for any reason.
Seller hereby expressly disclaims liability and shall not be responsible
for incidental, consequential and damages of any kind or nature, including
without limitation: damages to persons or property, whether a claim
for such damages is based upon warranty, contract, tort or otherwise;
damages due to or arising out of the loss of data; or lost profit.
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Schools & Government 
